Approximately 3 to 5 weeks unless otherwise specified. Shipping time is in addition to production time. If you need the item sooner, some accommodations may be possible.
Stain Type and Stain Color Options
Enter your stain and sealant color at the top of this page after reviewing your options. Reference the following websites to choose a stain type and color:
- Semi-Transparent Stains: https://www.olympic.com/colors/stain/semi-transparent
- Solid Stains: https://www.olympic.com/colors/stain/solid
Shipping & White Glove Service
Shipping: We primarily use PRIVATE, THIRD PARTY CARRIERS who deliver your product fully assembled.
Estimated Shipping Duration: Actual delivery time will depend on the shipping method that the customer chooses. Most shipments will arrive in 2 to 7 days after pickup.
White Glove Service: White Glove delivery service is offered to customers who require placement of their item. Please make us aware of all details for your request PRIOR to ordering. This includes, but is not limited to: # of steps, narrow openings, terrain or other difficulties with placement. Carriers must be prepared with the adequate amount of staff and equipment prior to delivery. White Glove delivery includes anything other than unloading in your driveway.
Customs and Import Tax: Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Returns & Exchanges
We gladly accept exchanges with a 5 day notification. Customers are responsible for return shipping. We do not accept returns or cancellations of custom products.
CONDITION OF RETURNS: buyers are responsible for the shipping fees for returns. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
DAMAGE IN TRANSIT: In the event of damage during shipping, customers MUST note any damage on the carrier Bill of Lading. Carriers are responsible for any damage and documentation of damage must be included on the Bill of Lading in order to file proper claims with the carrier.
DEFECTS IN WORKMANSHIP: Should you have any problems with your order due to workmanship please notify us immediately to determine a course of action.
Pickup in the North Atlanta or Chattanooga area is FREE. Please select Free Delivery at checkout to waive shipping costs. Contact us to schedule a free pickup. The addresses for free pickup from our Georgia or Tennessee locations are: 6150 Parkway North Dr Ste A Cumming, GA 30040 7717 Hixson Pike Ste 1 Hixson, TN 37343
6150 Parkway North Dr Ste A Cumming, GA 30040
7717 Hixson Pike Ste 1 Hixson, TN 37343